The ISO 9001 standard specifies the quality management system requirements that organizations must implement to meet the expectations of internal and external stakeholders. ISO 9001 is based on the seven principles of quality management
- Customer focus and sustainable success
- Leadership and management
- People commitment
- Process-oriented approach
- Fact-based decision making
- Relations management
An effective and efficient management system is characterized by clear objectives, measurable results, adequate resources, structured processes and their continuous improvement. Thus, it helps your company to gain valuable competitive advantages: Increasing customer satisfaction, opening new markets and improving processes. At the same time, a management system helps ensure compliance with legal and regulatory requirements and mitigates associated risks.